Incident & emergency communications

• Conquer compliance. Unfortunately, incidents do occur and when they do, compliance dictates that key individuals are made aware and brought into the communication loop. Ensuring this is done in an effective and timely manner can be challenging.
• Cut through the noise. Utilise the high delivery and read rates of SMS to ensure clients and staff get updates and alerts straight to their mobile phone when they need them.
• Keeping them in the loop. Giving staff reassurance that they'll be kept informed of important updates whether they're on the road or with a client provides them with peace of mind
• Safety First. Help keep staff safe whilst they deliver services out in the community by automating alerts when they haven't checked in or out of scheduled services.

To enable the following experiences it's key that you have access to your appointment and data:

• At a minimum, you will need the date of when each appointment is scheduled to be delivered.
• The related contact information (mobile phone number and email) of the individual who is to receive the communications
• To provide a better experience, having the names and demographic information to include within the body of each communication.
• Additionally, if you wish to support incident alerts, having the incident data available when it is logged