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ENGAGEMENT HUB

Engage customers their way across multiple channels — The Pendula Engagement Hub

Design intelligent and adaptive two-way communications with individual customers, at scale for unsurpassed relationships and lifelong loyalty.

Pendula’s Engagement Hub makes this possible by bringing all your communications into one omnichannel customer engagement platform, enabling smarter, data-driven conversations that adapt to each customer's unique journey. Learn more about the Pendula Engagement Hub by getting in touch with us today.

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engagement hub

Engage customers their way across multiple channels

Design intelligent and adaptive two-way communications at scale.
TALK TO an EXPERT
The evolution

Broadcast communications

In the beginning, customer engagement meant mass marketing and broadcast emails to entire customer bases.

This approach lacked the intelligence and flexibility of a modern engagement hub, resulting in missed opportunities to connect meaningfully with your audience. The limits were obvious:

No personalisation or segmentation possible, delivering a lacklustre or non-engaging experience to customers.
Engagement was one-way only - diverting customers to respond via a link to the website or a phone number.
The Transformation

Limited two-way conversations

Communication became multi-channel across email, SMS and eventually social media, but experiences were still disjointed:
Platforms were not able to handle exceptions or gauge customer intent, leaving businesses in the dark about what customers truly want and need.
One cycle of communications only — poor engagement outcomes for customers and missed opportunities for genuine connection.
Data became siloed between multiple different disconnected tools, making it impossible to create seamless, integrated experiences.
These limitations highlighted the need for an omnichannel customer engagement platform — one that consolidates communications, breaks down data silos and fosters genuine customer relationships.
Next-generation engagement

Dynamic & iterable conversations

Pendula’s Engagement Hub empowers teams to inspire, engage and retain customers at scale with meaningful two-way journeys that feel like 1-1 conversations:
Personalised in every conversation. Organisational workflows — The Pendula Engagement Hub can update CRMs (e.g. vary subscriptions in Zuora or Salesforce) in real-time or prompt workflows.
Iterate and optimise journeys at every step with our omnichannel customer engagement platform and access real-time market and competitive insights for compelling upsell and cross-sell offers.
Ensure seamless, unified customer journeys per channel, per conversation.
As a comprehensive engagement hub, Pendula unifies your communication channels, giving you full visibility and control over each step of the customer lifecycle. This is the future of omnichannel customer engagement.
REPLAY
Interactive, cross-channel journeys

Intertextual conversations, at scale

Pendula uses context to understand and organise meaningful texts from threaded conversations, enabling you to create phenomenal, nuanced experiences. Our engagement hub applies real-time intelligence across channels to ensure every message feels timely, human and connected, no matter where your customers are engaging from.
REPLAY
Data-driven engagement

Maximise the value of the data sitting within your ecosystem

Integrate new insights into live customer conversations and leverage them to inform later steps, all in one seamless workflow. With Pendula’s omnichannel customer engagement platform, your data becomes the driver of dynamic conversations, fuelling actions, automations and customer delight at scale.
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Elevate your strategy with Pendula's Engagement Hub

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Our omnichannel customer engagement platform is revolutionising how you engage customers across multiple channels with personalised, meaningful interactions. Our solutions eliminate the need for IT or developers, empowering your CX and marketing teams to spend their time building impactful customer journeys.

By consolidating all communication channels into one intelligent engagement hub, Pendula allows your team to orchestrate real-time, responsive interactions that adapt to customer intent, whether through SMS, email or social messaging.

With our customer engagement hub, you can create seamless, two-way conversations that feel truly 1:1, constantly adapting with live insights to deliver helpful and relevant experiences and drive revenue.

Don’t miss the opportunity to transform how you connect with your audience — reach out to our team today for more information or a custom demo of our omnichannel customer engagement platform!

FAQs

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Meet your customers where they're already at

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Over 200M customer conversations have started with Pendula. Are you ready to start yours?

Say hello to more customer conversations (and us!)
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