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Pendula for Utilities

Spark your customer engagement and lead the transformation

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A customer engaging with a Pendula powered smart meter onboarding campaign
Leaders in utilities use Pendula
origin logoenergy australia logo

The challenges

Outdated technology impedes marketing automation, restricting scalability and the quick execution of campaigns and iterations.

Business integration hurdles arise from siloed departments, indicating poor communication and collaboration, hindering seamless coordination.

Lack of real-time access to pertinent information for marketing and customer communication campaigns.

The winning approach for utilities businesses

Reducing high churn caused by connectivity or outage issues requires improving system stability and connectivity measures.

Solving isolated marketing tech stack challenges by boosting fast marketing launches and swift customer communication.

Ensuring real-time access to vital data for marketing and customer communication and setting up unified systems for streamlined data flow.

The impact

Pendula works with a number of leading Utilities businesses and the results speak for themselves:

0%

billing email open rate

0%

increased conversion rate

0%

average response rate

The challenges

Outdated technology impedes marketing automation, restricting scalability and the quick execution of campaigns and iterations.

Business integration hurdles arise from siloed departments, indicating poor communication and collaboration, hindering seamless coordination.

Lack of real-time access to pertinent information for marketing and customer communication campaigns.

The winning approach for utilities businesses

Reducing high churn caused by connectivity or outage issues requires improving system stability and connectivity measures.

Solving isolated marketing tech stack challenges by boosting fast marketing launches and swift customer communication.

Ensuring real-time access to vital data for marketing and customer communication and setting up unified systems for streamlined data flow.

The impact

Pendula works with a number of leading Utilities businesses and the results speak for themselves:

42%

billing email open rate

10%

increased conversion rate

39%

average response rate

The energy industry is rapidly innovating. Take your customers along the journey with proactive, two way interactions that keep them informed and feeling in control.

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Onboarding

Welcome your customers and make them feel valued as individuals with hyper-personalised messages for a winning first impression.

A Pendula powered onboarding customer journey utilising SMS and email
A happy customer engaging with a Pendula powered SMS win-back campaign.

Proactive retention

Boost engagement and stay on top of churn with meaningful cross-channel experience flows that really resonate.

Empower customers with knowledge

Reach out with personalised offers and usage insights at the moments that matter.

An informative customer journey that offers a bundle discount, powered by Pendula
A 2-way SMS encouraging customers to give their feedback, powered by Pendula

Tighter feedback loops

Stay close to customer needs by deploying quick and easy surveys that help you identify areas for improvement.

Seamless, automated processes

Make invoices super accessible and redirect customers to helpful links via the channels they use most.

A customer checking their invoice sent via SMS, made easy with Pendula

Read more about Pendula

a house with solar panels on the roof
blog

A customer loyalty test in the face of energy price hikes

closeup of person's hand as they scroll on their phone
blog

Why automated multichannel marketing is key for customer retention in 2024

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blog

It’s time to become customer obsessed

View all

A leading Australian utilities provider experienced a boost in customer engagement rates of 37% with Pendula.

see more customer stories
A home with lights on

Key benefits for the customer lifecycle

Execute your communications strategy and deliver personalised, two-way messages at scale.

Easy reporting and analytics with customisable dashboards.

Automated cleaning of contact information to prevent failed communications.

Experience Pendula for yourself

See what the conversation could look like between your customer and your business, via SMS on your phone.

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Pendula workflow studio

Flow examples

Check out the relevant journey templates you can set up with Pendula

Client / intake pack

Nail the onboarding journey to gain critical customer trust and set them up for long-term success.

Operational notifications

Be proactive about communicating rate changes or potential outages for transparency.

Cross sell and upsell

Automated communications provide helpful content and relevant offers for other services they may be interested in.

trusted companies use pendula
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Over 150M customer conversations have started with Pendula. Are you ready to start yours?

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