SMS Messaging

Easily send SMS experiences that convert and delight

Tired of one-way blasts or poor response rates? Pendula’s SMS marketing platform turns generic sends into rich, responsive mobile experiences so you can engage smarter and drive action faster.

LEt's get startedSMS use cases

Two-way messaging

Enable interactive communication where customers can not only receive messages but also respond, driving engagement.

Cross-channel journey orchestration

Keep the customer at the centre of every experience by building seamless flows that integrate with email, RCS and more.

Global coverage

With support in 140+ countries, Pendula enables businesses to use a single number for seamless communication, simplifying accessibility for customers worldwide.
REPLAY
Enhance customer experience

Create personalised, targeted SMS that drive results

Leverage personalisation features to use the right information during communications, ensuring that each interaction is meaningful. Use our merge field selector to seamlessly integrate personalised data into your messaging flows.

By combining real-time data with the flexibility of our SMS marketing platform, you can guide every recipient down a path that feels tailor-made. Each message adapts in the moment, setting up more relevant replies and stronger ongoing engagement.

Manage replies at scale

Automation and escalation made easy

Respond swiftly to urgent customer conversations with ease via SMS. You can choose to communicate with your customers one-to-one, via the Pendula Console at any time, or leverage our Intelligence Suite to build flows that escalate critical cases seamlessly with sentiment analysis.

Whether it’s a missed payment or a service outage, Pendula’s SMS marketing platform helps you triage responses in real-time — routing high-priority replies to the right team while handling the rest with automation.

REPLAY
REPLAY
Build brand loyalty

Contextually aware replies, every time

Global keyword limits and crossed-wires are a thing of the past. Use as many instances of the same keyword, across all of your journeys, assuring that customer replies will always follow the right path and be understood in context of the conversation - improving experience and driving loyalty.

More than just recognising replies, Pendula’s SMS marketing platform understands them in context. Each interaction is tied to its journey, so the flow stays accurate and relevant no matter where or when a customer responds.

Improve Engagement Rates

Boost interactions through real-time messaging

Facilitate real-time, two-way conversations that foster greater customer interaction and build engagement with Pendula's SMS marketing platform. Whether you're providing updates or gathering feedback, our SMS solutions ensure your message reaches your audience instantly and effectively, driving stronger connections and better engagement outcomes.

Quick replies and seamless back-and-forth make it easy to keep the conversation going, turning simple updates into stronger engagement and long-term customer connection.

REPLAY
pendula sms swing guide visual slides
SMS Marketing GuidE

15+ use cases to get your marketing campaigns in motion

Built from our top customer success stories, this guide is bursting with use cases to help you connect with customers, boost conversions, and streamline your efforts—all through the power of text.

download now

Check our FAQ

What is an SMS marketing platform?
What is a business SMS?
How can I send bulk SMS at once?
How do I automate SMS sending?
What is best practice when sending SMS?
Is SMS still a relevant marketing channel in today’s digital landscape?
How does Pendula ensure SMS messages stay compliant with privacy regulations?
Can I use Pendula’s SMS marketing platform for transactional and operational messages, too?
How does personalisation actually improve SMS performance?
How does Pendula handle reply management and escalation in high-volume scenarios?

View our resources

webinar

Utilising SMS to harness the power of personalisation

read more
blog

From inbox to SMS: Why brands are prioritising text messaging [stats & figures]

read more
blog

Don’t sleep on SMS! Why texts are the underdog of the electronic messaging world

read more

Unlock the next gen of customer conversations today

Chat with our team today for a custom demo and start integrating SMS into your customer engagement strategy.

get started
trusted companies use pendula
university of london logoamaysim logomate logoreadytech logoenergy australia logobizcover logo

Over 200M customer conversations have started with Pendula. Are you ready to start yours?

Say hello to more customer conversations (and us!)
The next-gen customer engagement platform
Why Pendula?CustomersCompanySupport
Contact usPrivacy policyTerms & conditionsSitemap
ISO certified badgesydney design awards 2024 gold awardgreat place to work certified 2022-23 badgeSOC2 certified badgeG2 review rating 4.5 starsSOC2 certified badge
facebook logoinstagram logolinkedin logoyoutube logoyoutube logo