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Pendula for Telecommunications

Drive subscriber loyalty with meaningful connections

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A happy customer engaging with a Pendula powered automated plan renewal SMS
Leaders in telco use Pendula
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The challenges

Increased churn due to connectivity or outage issues.

Lack of real-time access to pertinent information for marketing and customer communication campaigns.

Extreme delays and heavy reliance on IT teams for systems or data access and permission.

The winning approach for telco businesses

Reducing high churn caused by connectivity or outage issues requires improving system stability and connectivity measures.

Solving isolated marketing tech stack challenges by boosting fast marketing launches and swift customer communication.

Ensuring real-time access to vital data for marketing and customer communication and setting up unified systems for streamlined data flow.

The impact

Pendula works with a wide range of telco businesses, who have found success in driving customer engagement and reducing retention issues.

The results speak for themselves:

0%

churn reduction

0%

increase in conversion rates after the introduction of Pendula

5x

as many monthly users increase

The challenges

Increased churn due to connectivity or outage issues.

Lack of real-time access to pertinent information for marketing and customer communication campaigns.

Extreme delays and heavy reliance on IT teams for systems or data access and permission.

The winning approach for telco businesses

Reducing high churn caused by connectivity or outage issues requires improving system stability and connectivity measures.

Solving isolated marketing tech stack challenges by boosting fast marketing launches and swift customer communication.

Ensuring real-time access to vital data for marketing and customer communication and setting up unified systems for streamlined data flow.

The impact

Pendula works with a wide range of telco businesses, who have found success in driving customer engagement and reducing retention issues. The results speak for themselves:

49%

churn reduction

16%

increase in conversion rates after the introduction of Pendula

5x

as many monthly users increase

Dial up the customer experience delivering adaptive and meaningful two-way conversations at scale.

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Conversion

Scale your customer networks with a streamlined services signup workflow.

Pendula's streamlined workflow gets you to sending a personalised SMS in no time.
A customer positively interacting with a Pendula powered win-back SMS customer flow

Empower customers with knowledge

Reach out at the moments that matter with timely, personalised recommendations and relevant offers.

Voice of the customer

Stay close to customer needs by deploying quick and easy surveys that help you identify areas for improvement.

A customer texting back their feedback as a response to a Pendula powered VOC SMS campaign
Pendula can generate timely reminders for both your business and your customer, targeting the moments that matter.

Reminders

Boost engagement and increase trust with meaningful notifications at important touchpoints.

How our telecommunication providers use Pendula

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customer story

amaysim

amaysim leverage Pendula for a more efficient and effective marketing tech stack.

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blog

Why having a loyal customer base is a Telco’s best crisis management tool

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blog

10 customer retention strategies for 2023 and beyond

View all

“We chose to manage our customer engagement strategy via the Pendula platform because the team weren't afraid to challenge us and our ideas, in order to better achieve our goals.”

MARK FAZIO, MATE
mate logosee more customer stories
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Key benefits for the customer lifecycle

Automate communications and processes to increase efficiency and reduce costs.

Connect securely with multiple systems containing customer data to to deliver accurate and personalised user journeys.

Build loyalty by recognising negative events and mitigate them, identify positive events and promote them.

Experience Pendula for yourself

See what the conversation could look like between your customer and your business, via SMS on your phone.

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Pendula workflow studio

Flow examples

Check out the relevant journey templates you can set up with Pendula

Next best offer

Use generative AI to deliver timely recommendations plans that perfectly align with individual needs and preferences.

Operational notifications

Be proactive about communicating rate changes or potential outages for transparency.

Cross sell and upsell

Automated communications provide helpful content and relevant offers for other services they may be interested in.

trusted companies use pendula
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Over 150M customer conversations have started with Pendula. Are you ready to start yours?

Say hello to more customer conversations (and us!)
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