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First name

Last name

Mobile

Company email

Company name

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
thank you.

Your submission has been received!

Something went wrong while submitting the form.
Please try again!

Try it now

First name

Last name

Mobile

Company email

Company name

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
thank you.

Your submission has been received!

Something went wrong while submitting the form.
Please try again!

flow templates
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Health & Disability Care
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Client communications
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Upcoming Events
flow templates

Upcoming Events

This template can be used for informing clients of upcoming events that may interest them. Whilst this template might only be required ad-hoc, it can be saved and repurposed for future use.

Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off. We generally recommend a time between 9am-12pm. This means that when it is triggered to run, it will send to all client records based on the criteria specified below:

  • Client Status <selector>equals<selector> 'current' or 'active'
  • Service Type <selector>equals<selector> <description> (if you would like to segment in/out certain types of services from receiving the update)
  • Region <selector>equals<selector> <region> (if you would like to segment in/out certain geographies)

What's the difference?

Broadcast
  • Deliver upcoming events
  • Follow-up SMS
Conversation
  • Deliver upcoming events
  • Follow-up SMS
  • Enable client to provide alternate email

Pendula flow

'Delivered' Path
'Failed' Path

Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Suggested Copy:

Hi {{FirstName}}, just a friendly notification to let you know that we've sent you an email with all our upcoming events. It will be in the inbox of your nominated email address.

Outbound Email

Pendula has some easy to use email template layouts to select from. We recommend using the Welcome or Notification layouts in this instance

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Outbound SMS

Suggested Copy:

Hi {{FirstName}}, we've just tried to send you an email to your nominated email address but unfortunately it's bounced. Please reply with a different email and we'll send it again

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Inbound reply

Any Reply

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll update your email address and resend the email.

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