Post Appointment Feedback

To apply this template in Pendula, simply select a scheduled flow and set this to run on a daily basis, we generally recommend sometime between 9am-12pm. This means that each day, it will only pick up the relevant appointment/service bookings based on the criteria specified below:

• To ensure the communication goes out after the appointment date, set the appointment date to equals yesterday. We recommend using date formulas such as <selector>TODAY()-DAYS(1)<selector>
• Appointment Status <selector>does not equal<selector> 'cancelled' (if this information is available)
• Appointment/Service Type <selector>equals<selector> <description> (if you would like to segment out certain types of services from receiving reminders)
• You'll need to ensure you have three placeholder fields for capturing service rating and feedback data in addition to call requests