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Enrolment communications

Incomplete Information Request

This template can be used for notifying and requesting missing information from prospective students during the enrolment process. It also enables a call request if required.

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Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run on a daily or weekly basis, depending on preference. We generally recommend sometime between 9am-12pm. This means that it is scheduled to run, it will only pick up the relevant enrolments based on the criteria specified below:

  • Information Provided <selector>equals<selector> FALSE (this criteria should signify which information is yet to be collected from the student)
  • Enrolment Status <selector>equals<selector> 'Accepted' (or whatever indicates that the student is currently enrolling)
  • Semester <selector>equals<selector> <value> (if you would like to segment this communication to only a specific semester or calendar period)
  • Additionally, you'll need to ensure you have a placeholder field for capturing data upon a call request

What's the difference?

Broadcast
  • Inform student
Conversation
  • Inform student
  • Enable a call request
  • Confirm call request
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Pendula Text message preview

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Pendula flow

'Call me' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, we're letting you know that we can't finalise your enrolment until we receive your <missing information>. If you need assistance, please reply 'call' and our team will reach out.

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Inbound reply

Suggested Keywords:

Call; Call Me; Help

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Field update

Field = Call Request

Operator = equals

Value = True

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible

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By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

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