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Funding communications

Funding Balance Offers

This template can be used for providing offers to clients for other services they may be interested in. It allows you to target offers based on funding balances and capture a clients interest by enabling them to reply.

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Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off. This means that when you set the send date and time, it will only pick up the relevant clients based on the criteria specified below:

  • Service Agreement Status <selector>equals<selector> 'current' (if this information is available)
  • Service Agreement End Date <selector>is equal to<selector> <selector>TODAY()+DAYS(60)<selector>
  • Service Agreement Remaining Balance <selector>is greater than<selector> <value> (dollar amount you'd like to segment as part of your audience)
  • Service Line Item <selector>equals<selector> <description> (service type you'd like to segment as part of your audience)
  • Additionally, you'll need to ensure you have a placeholder field for capturing data upon a call request

What's the difference?

Broadcast
  • Provide offer
Conversation
  • Provide offer
  • Capture intention or interest in offer
  • Confirm a call request
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Pendula Text message preview

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Pendula flow

'Call me' Path

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, Your service agreement is coming up for expiry soon and we noticed that you still have funding remaining on your balance. We have some other great services that might interest you, such as.... Reply YES to this if you'd like to discuss your options with our friendly team

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Inbound reply

Suggested Keywords:

Yes; Y; Yep; Sure, Interested, Call, Help

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Field update

Field = Call Request

Operator = equals

Value = TRUE

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have once of our team reach out and discuss your options

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Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
We've sent you an SMS, reply to start the customer journey.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Try it now

By providing your information, you confirm that you agree to the storing and processing of your personal information by Pendula as described in the Privacy Collection Statement.
Check your phone!
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Thank you! Your submission has been received!
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