Course Feedback

This template can be used for capturing feedback from students during or post a completing a course or unit of study. It provides a way for institutions to capture feedback at scale, in addition to giving students the opportunity to bring any areas of concern into focus.

Setup guide

To apply this template in Pendula, simply select a scheduled flow and set this to run as a once-off, we generally recommend sometime between 9am-12pm. This means that when it is scheduled to run, it will only send to the relevant students based on the criteria specified below:

Student Status <selector>equals<selector> 'current' or 'active'
Course Type <selector>equals<selector> <description> (if you would like to segment in/out students from certain types of courses from receiving the survey)
Campus <selector>equals<selector> <name> (if you would like to segment in/out students from certain campuses)
You'll need to ensure you have three placeholder fields for capturing course rating and feedback data in addition to call requests

What's the difference?

Broadcast

Direct to manual channel (phone call)

Conversation

Score or rate course by response
Capture general feedback by response
Enable call request

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Pendula flow

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, We're keen to hear how your experience was throughout {{CourseName}}? Reply POSITIVE or NEGATIVE. Your feedback helps us improve our services

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Inbound reply

Suggested Keywords:

Positive; Good; Great; Happy

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Field update

Field = Service Rating

Operator = equals

Value = Positive

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Outbound SMS

Suggested Copy:

That's great to hear {{FirstName}}, is there any other general feedback you'd like to provide?

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Inbound reply

Any Reply

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Field update

Field = Service Feedback

Operator = equals

Value = $lastReply.message

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we really appreciate your feedback

Outbound SMS

Suggested Copy:

Hi {{FirstName}}, We're keen to hear how your experience was throughout {{CourseName}}? Reply POSITIVE or NEGATIVE. Your feedback helps us improve our services

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Inbound reply

Suggested Keywords:

Negative; Bad, Unhappy; Disappointed

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Field update

Field = Service Rating

Operator = equals

Value = Negative

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Outbound SMS

Suggested Copy:

We're sorry to hear it hasn't gone so well {{FirstName}}. Would you like one of our team to give you a call to discuss? Simply reply CALL

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Inbound reply

Suggested Keywords:

Call; Phone; Help; Yes

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Field update

Field = Call Request

Operator = equals

Value = True

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Outbound SMS

Suggested Copy:

Thanks {{FirstName}}, we'll have someone reach out as soon as possible

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flow templates

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Education

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Course communications

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Course Feedback

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flow templates

Course Feedback

Setup guide

What's the difference?

Broadcast

Conversation

Pendula flow

Outbound SMS

Inbound reply

Field update

Outbound SMS

Inbound reply

Field update

Outbound SMS

Outbound SMS

Inbound reply

Field update

Outbound SMS

Inbound reply

Field update

Outbound SMS

trusted companies use pendula

Over 150M customer conversations have started with Pendula. Are you ready to start yours?

Say hello to more customer conversations (and us!)

The next-gen customer engagement platform