Appointment / Service Reminder

To apply this template in Pendula, simply select a scheduled flow and set this to run on a daily basis. We generally recommend a time between 9am-12pm. This means that each day, it will only pick up the relevant appointment/service bookings based on the criteria specified below:

• To ensure the communication goes out in advance of the appointment date, set the appointment date to <selector>equals<selector> tomorrow, or the day after. Set this using date formulas such as <selector>TODAY()+DAYS(1)<selector> OR <selector>TODAY()+DAYS(2)<selector> For more information on Date Formulas, please see this article in the Pendula Help centre.
• Appointment Status <selector>does not equal<selector> 'cancelled' (if this information is available)
• Appointment/Service Type <selector>equals<selector> <description> (if you would like to segment out certain types of services from receiving reminders)