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careers

Senior Solutions Engineer

Full time
|
London

About Pendula

Pendula is an Australian scale-up and SaaS software business with global offices in Australia, the UK, EMEA, and Singapore.

We enable businesses of all sizes to leverage their existing data and layer on real-time insights from external sources to identify meaningful moments of truth for their customers. Harnessing the possibilities of generative AI, the platform empowers teams with faster and more sophisticated automation capabilities than ever before, using hyper-personalised, two-way conversations across multiple channels at scale.

Using our next-gen Customer Engagement platform, Pendula aims to help marketing and customer experience teams improve customer retention, reduce churn, and build robust, long-lasting relationships based on empathy and trust.

Our culture

We’re passionate about our product and customers and everything we do is underpinned with integrity: we don’t rip people off, take shortcuts and we only make good products that people need.

Which also sums up how we treat each other. On top of all of that, we’re a bunch of lovely humans who listen and support each other and our customers. We treat everyone as equals and communicate our shared vision regularly.

The role

As a Solutions Engineer, you are the technical customer advocate within Pendula. To aid your customers, you will work closely with every team at Pendula, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and create innovative solutions for your customer’s needs.

As a key member of the Pendula UK GTM team, you will have the opportunity to advance into a leadership position.

About you

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our mid-market prospects and customers to educate, empower, and ensure their success on the Pendula platform. Your technical expertise with SaaS technology will allow you to find best-fit solutions for prospects, and to support their long-term success. As a subject matter expert on customer engagement and marketing automation platforms, you are a trusted source for building multichannel customer flows across: SMS, email, WhatsApp and more.

What you'll do

  • As critical members of the Pendula sales and GTM team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
  • You’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on pilots.
  • For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Pendula’s products and features, and strategic guidance on customer engagement.
  • The role requires travel to attend meetings with prospects or customers, attend conferences and other industry events, and travel to Australia, Pendula HQ to collaborate with your Pendula teammates.
  • Develop and present creative and tailored presentations and demonstrations, to a variety of audiences, including technical specialists and executive decision makers.
  • Manage and nurture technical stakeholder relationships, ensuring clear communication and alignment with business goals.
  • Provide insights to internal product development teams based on client feedback and market demand.
  • Be the regional SME for the Pendula technical solution.

What you'll have

  • 4+ years of PreSales experience with a strong understanding of the sales process and experience in a consultancy role.
  • Experience in implementing and running extended PoC/Pilots in complex customer environments.
  • 2+ years working with marketing automation, integration platforms, communication platforms, CRM, and/or CDP technologies preferred. Examples include:
  • Previous experience with sales methodologies eg. SPIN, MEDDIC, MEDDPICC, Value-Based Selling.
  • Proven track record in stakeholder management and strong interpersonal abilities.
  • Experience working with enterprise customers in the UK & EMEA martech industry.
  • A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
  • Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Not required, but a plus

  • An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
  • You're not afraid of command-line interfaces or RESTful APIs.
  • Understanding of, or experience with, regulatory requirements such a PCI DSS, GDPR, and SOC-2.
  • Certifications such as: Salesforce Certified Admin, Marketing Cloud Admin, Braze Certified Practitioner, Braze Certified Marketer, PMP
  • Experience working with product design, development, or implementation
  • Generative AI, LLM, ML capabilities

Additional benefits

We know great office banter can only go so far. We love our people, and our people love working here, but benefits help!

  • Competitive salary, including share options.
  • Dedicated monthly training budget for you to use for your own growth and improvement, plus company-wide training and development.
  • Access to discounted cinema, groceries and a wide range of lifestyle experiences.
  • Support with mental, physical and financial health and wellbeing.
  • A hybrid working model that supports both home and office work.
  • Centralised office location.

Does this sound like you?

apply now
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