Senior Solutions Engineer

As a Solutions Engineer, you are the technical customer advocate within Pendula. To aid your customers, you will work closely with every team at Pendula, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and create innovative solutions for your customer’s needs.

As a key member of the Pendula UK GTM team, you will have the opportunity to advance into a leadership position.

• As critical members of the Pendula sales and GTM team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• You’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on pilots.
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Pendula’s products and features, and strategic guidance on customer engagement.
• The role requires travel to attend meetings with prospects or customers, attend conferences and other industry events, and travel to Australia, Pendula HQ to collaborate with your Pendula teammates.
• Develop and present creative and tailored presentations and demonstrations, to a variety of audiences, including technical specialists and executive decision makers.
• Manage and nurture technical stakeholder relationships, ensuring clear communication and alignment with business goals.
• Provide insights to internal product development teams based on client feedback and market demand.
• Be the regional SME for the Pendula technical solution.

• 4+ years of PreSales experience with a strong understanding of the sales process and experience in a consultancy role.
• Experience in implementing and running extended PoC/Pilots in complex customer environments.
• 2+ years working with marketing automation, integration platforms, communication platforms, CRM, and/or CDP technologies preferred. Examples include:
• Previous experience with sales methodologies eg. SPIN, MEDDIC, MEDDPICC, Value-Based Selling.
• Proven track record in stakeholder management and strong interpersonal abilities.
• Experience working with enterprise customers in the UK & EMEA martech industry.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• You're not afraid of command-line interfaces or RESTful APIs.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, GDPR, and SOC-2.
• Certifications such as: Salesforce Certified Admin, Marketing Cloud Admin, Braze Certified Practitioner, Braze Certified Marketer, PMP
• Experience working with product design, development, or implementation
• Generative AI, LLM, ML capabilities