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Next-Gen Customer Engagement

Power your business with next-gen AI solutions

It's time to revolutionise your customer engagement with AI decisioning that works, at scale.

In today's fast-paced world, organisations of all sizes are facing hurdles when it comes to deploying AI tools effectively. Issues like data access and outdated systems often impede the creation of truly personalised customer experiences.

With Pendula’s next-gen AI solutions, it's time to break down data silos and streamline decisioning and workflows across systems and channels. Experience a new era of efficiency and engagement today and empower your marketing and CRM teams to launch seamless, automated customer journeys within a matter of hours.

Book a custom demo today!

Empowering AI decisioning for the world’s leading brands

Driving results for customers across the globe

Pendula works with a number of leading utility businesses and the results speak for themselves:

$70,000+*

*Average cost, efficiency and satisfaction gains total per year since using Pendula

0%

Improved conversions

0%

Average customer response rate

Unlock the power of marketing agents

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Rapid deployment

Build a personalised assistant in just one day, allowing you to quickly enhance your operational efficiency.

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Adaptive learning

The assistant learns from interactions, continuously improving its ability to understand user preferences and provide relevant responses.

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Tailored recommendations

Deliver personalised suggestions based on user behaviour, enhancing customer satisfaction and loyalty.

The latest in AI decisioning, baked right into our industry-leading customer engagement solution

Unveiling your optimal solution

the other guys

Speed to value

Pendula implementations get you up and running in days to weeks, not months to years. Flows are incredibly quick and easy to set up and manage — we have customers who have had conversations live and sending in under 10 minutes.

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External on-demand data integrations

Enrich your customer experiences and activate key moments of truth with external sources of on-demand data — hyper-personalising any point of the customer journey.

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Dynamic and powerful intention matching

Our industry-leading Intention Layer enables teams to build truly conversational journeys based on quite literally anything customers say — combined with natural language processing and AI sentiment analysis for deep customer insights and unique experiences.

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Advanced multi-step and multichannel orchestration

Segment, build and intelligently orchestrate two-way customer journeys across all channels in real time to create powerful moments for your customers.

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Real-time insights direct to your source of truth

Real-time data streaming provides rich behavioural data to any endpoints, CDPs, data lakes or warehouses, enriching customer understanding and action across your entire business.

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AI-enrichment at every step of the journey

Leverage the power of AI, baked into the workflow builder, to anticipate and identify opportunities across the customer journey and create more opportunities for experimentation with the click of a button.

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No-code native app experience editor

Create hyper-personalised native app experiences with a drag-and-drop editor to give your team complete control. No developer support needed.

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Security, compliance and governance

GDPR, CCPA and HIPAA compliance.

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Performance analytics

Get a holistic view of how and when your customers are engaging with your brand and use insights to spot growth opportunities.

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Data activation

Unlock the value of your customer data, so you can be talking to the right customers, about the right things, at the moments that matter.

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Enterprise scalability and agility

Platform handling complex workflows and millions of concurrent conversations across the globe.

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"As a business, we'd come to the conclusion that we needed to be wowing our customers all the time, and Pendula is a tool that directly meets that need. It was a customer-driven initiative and we're seeing customer results."

brad hoyle, operational excellence manager

"Pendula has enabled us to be able to send out automated and personalised SMS campaigns based on customer behaviour and different stages through the customer journey. So easy to use with their drag-and-drop functionality."

STEPH Collis, Head of marketing

"Pendula is simply amazing: easy, highly customisable, and ready to connect to external platforms and CRMs. Support is always ready to jump into action quickly when we have any doubts. No issues!"

Leo Di muccio, Salesforce Administrator

“We chose to manage our customer engagement strategy with Pendula because the team weren't afraid to challenge us and our ideas, in order to better achieve our goals.”

Mark Fazio, Co-ceo

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Make the switch to a simple, user-friendly solution today!

Get started

Keen to test AI in your strategy?

Reach out for a custom demo today, and start building your new marketing agent tomorrow!

Get started

The Pendula difference

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People

Our team is made up of customer engagement experts who are passionate about helping businesses build meaningful relationships with their customers. We work closely with customers to understand their unique needs, offering personalised support and guidance to ensure successful implementation and ongoing success. Our customer-first approach ensures that human connections are always at the heart of every engagement.

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Product

Our platform is an intuitive, no-code solution that enables businesses to automate two-way, personalised communication across mobile, SMS, email, and social messaging channels. With features like dynamic workflows, easy integrations, and a robust set of tools, we help companies engage customers at scale without compromising on the personal touch. It’s flexible, scalable, and designed to grow with businesses as they evolve.

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Purpose

At its core, our purpose is to transform the way businesses engage with their customers by making every interaction more personal, timely, and relevant. By automating repetitive tasks and simplifying complex communication processes, we allow businesses to focus on what truly matters—building lasting relationships and creating exceptional customer experiences. Pendula exists to empower businesses to engage better and drive results through meaningful, data-driven interactions.

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Connect

Pendula offers the ability to access external event driven data sources, to enrich customer journeys on the fly. Power up your Pendula flows with weather, sports, location, real estate or other on-demand APIs for timely and relevant personalised conversations that support and drive proactive customer retention.

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Personalise

Experience the future of engagement with the Pendula platform, featuring an intention layer and AI empowered complex workflows. Elevate interactions, enhance customer engagement, and effortlessly manage workflows seamlessly. It's not just a platform; it's a transformation at every interaction.

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Create

Elevate your customer journey by testing and optimising every interaction. From messages and journeys to multiple channels across each campaign flow, our platform empowers you to fine tune, iterate and experiment continuously. Deliver personalised experiences that excel, ensuring your brand stands out at every interaction.