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Pendula Customer Engagement Platform expands into the United Kingdom

3 minute read
September 16, 2024
You will be hearing from our Pendula people from various departments on what makes Pendula a great place to work.
Meet Alex Pribula, Product Designer
Q. Tell us about your career journey at Pendula.

I started at Pendula while I was still doing my undergrad at USYD. I started off as a part-time Junior Designer, and found a real enjoyment in not only collaborating with our design team, but also getting to know the legends behind the Pendula product itself (engineers and product peeps!). And, although I graduated soon after starting my Pendula journey, I certainly haven’t stopped learning. My interest in product design was something that was nurtured and highly encouraged by Pendula, and I soon started working on the product as a Product Designer. It’s been a fantastic experience, and super rewarding when we get to celebrate our great wins as a team. I couldn’t ask for a better place to kickstart my career in product.

Q. What do you think makes Pendula a great place to work?

As corny as it sounds, I’ve never met a better bunch. I was afraid I had rose-colored glasses on in the beginning, especially directly comparing to uni groups… but they truly are fantastic people in and out of work and it makes my day to day (and even the bumps in the road!) super enjoyable. I also like playing with all of the dogs that come into the office. Definitely not biased because of that… no no…

Q. What's your favourite thing about coming to work?

We get to work together in a super cool spot in the heart of Surry Hills. It’s a fantastic location and there’s so much to do. Frequent team outings, after work drinks, lunches etc etc. Not only that, but I’ve also had the opportunity on multiple occasions to travel to our Brisbane office to work on product directly with our awesome engineering team. It’s always a great day coming in to the Pendula office!

Meet Rowan Train, Solutions Consultant
Q. Tell us about your career journey at Pendula.

I joined Pendula almost 4 years ago in a different role I am in today. As part of a smaller team then, I was exposed to many different tasks within the company and with the ongoing support of our executive team have been able to transition roles more than once to different departments within the company. I have more recently joined the Sales team and am very happily working alongside some very experienced salespeople. It has been an ever changing journey and I'm grateful for the leadership team supporting me as I've changed positions as the company has grown and our needs have changed.

Q. What do you think makes Pendula a great place to work?

We are fortunate to have a team of very hard working and intelligent people. We're also good friends, so everybody is willing to help one another out without expecting anything in return. I would say that everyone in the company is approachable and especially the Executive team are always willing to take time and listen to all levels of the staff. There are no egos in the company and I think that really shows when we all get together, we always produce great work and have a good time.

Q. What's your favourite thing about coming to work?

For me personally, I'm always keen to learn something new. So I really enjoy coming in to work because it gives me a chance to see how others solve their day to day problems and I'll always take something out of that.

More company news

Video: Pendula CEO Alex Colvin onstage at Subscribed ’18
updates
company

Sydney, Australia [Sept 16, 2024] - Pendula, the comprehensive customer engagement platform designed to facilitate meaningful two-way interactions between businesses and their customers, is excited to announce its expansion into the United Kingdom with the launch of services in the AWS Europe (London) Region. This strategic move reflects Pendula’s commitment to enhancing its global availability, ensuring optimal performance, and delivering a superior experience for customers in the UK and across Europe.

The expansion into the AWS Europe (London) Region enables Pendula to provide its customers with faster service, address local data-residency requirements, and enhance compliance with local regulations. By leveraging the robust and secure infrastructure of AWS, Pendula can now offer its full suite of customer engagement solutions with reduced latency and increased reliability to businesses operating in the region.

"Expanding into the UK is a significant step forward in our mission to provide top-tier services to our customers worldwide," said Alex Colvin, CEO of Pendula. "The UK is a key market for us, and this expansion allows us to better serve our customers by offering improved performance, greater data control, and compliance with regional data protection laws."

The AWS Europe (London) Region provides Pendula with the flexibility and scalability needed to support the growing demands of its customer base. This expansion is part of Pendula’s broader strategy to increase its global presence, with plans to continue expanding into additional AWS Infrastructure Regions, including more parts of the AWS Europe Region, in the near future. As Pendula grows, the company remains committed to providing the highest standards of security, performance, and customer satisfaction.

As part of its ongoing growth, Pendula has integrated generative AI technology across its platform, enhancing the way businesses engage with customers at scale. This AI-powered technology supports various functions, such as generating notes for call centre agents and creating report summaries. The platform leverages external data sources to personalise communications with customers across every channel and stage of their journey, enabling meaningful two-way conversations—whether the aim is to engage, retain, or delight. These innovations have helped Pendula more than triple its revenue in the past three years, powering customer engagement for leading brands like SHL, Shippit, the University of London, and amaysim.

About Pendula

Pendula is a leading customer engagement solution. Founded in 2017, the company has built a reputation for delivering innovative solutions that increase customer engagement, reduce churn and maximise customer lifetime values. With a commitment to security, efficiency, and customer success, Pendula continues to be a trusted partner for companies looking to drive better customer conversations.

For more information, visit pendula.com or contact Matty Sirois (details are below).

Media Contact:

Matty Sirois
Senior Marketing Strategist
matty.sirois@pendula.com
0434 259 500

More company news

Video: Pendula CEO Alex Colvin onstage at Subscribed ’18
updates
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