Pendula achieves SOC 2 Type II Compliance, reinforcing commitment to data security

Sydney, Australia [20.08.24] - Pendula, a leading customer engagement solution, is proud to announce that it has successfully completed the System and Organization Controls (SOC) 2 Type II audit. This achievement underscores Pendula’s unwavering dedication to upholding the highest standards of data security and privacy, ensuring that customers’ information is handled with the utmost care. It also builds on Pendula’s current security achievements that include ISO 27001 certification. 

The SOC 2 Type II audit, conducted by Prescient Security, is one of the most respected and rigorous standards for information security compliance. Developed by the American Institute of CPAs (AICPA), the SOC 2 framework assesses an organisation's ability to protect customer data based on five Trust Services Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

"Achieving SOC 2 Type II compliance is a significant milestone for Pendula," said Lance Callaghan, Head of Information Security at Pendula.

"This certification reflects our deep commitment to maintaining the highest levels of security and trust with our customers. In an age where data breaches and security threats are increasingly prevalent, our customers can rest assured that we are dedicated to protecting their data with the most stringent controls in place."

Throughout the SOC 2 Type II audit, Pendula’s internal controls, policies, and procedures were meticulously evaluated across multiple areas, including data security, change management, logical access, backup management, business continuity and disaster recovery, and security incident response. The successful completion of this audit verifies that Pendula meets or exceeds the industry’s most stringent security standards.

"We understand that trust is paramount in today’s digital landscape," says Alex Colvin, CEO of Pendula.

"This certification is not just a one-time achievement for us; it represents our ongoing commitment to continuously enhancing our security measures and safeguarding the sensitive data entrusted to us by our customers."

As part of Pendula’s continued dedication to security, the company will undergo annual SOC 2 and ISO 27001 audits to ensure that its security practices remain in line with the evolving standards and best practices within the industry.

About Pendula

Pendula is a leading customer engagement solution. Founded in 2017, the company has built a reputation for delivering innovative solutions that increase engagement, reduce churn and maximise customer lifetime values. With a commitment to security, efficiency, and customer success, Pendula continues to be a trusted partner for companies looking to drive better customer conversations.

For more information, visit pendula.com or contact Matty Sirois (details are below).

Media Contact:

Matty Sirois
Senior Marketing Strategist
matty.sirois@pendula.com
0434 259 500